THANK YOU for choosing your home furnishing merchandise at Ana Furniture! Please take a moment to read the following terms and conditions of your purchase.

 

Ordering

Orders will be processed within 72 hours and an order confirmation will be emailed to you with an estimate of when your order will be ready. Shipping estimates will vary according to the availability of merchandise on inventory or from the manufacturer.

 

Backorders

While we make every effort to be as accurate as possible with our stock availability, if a specific product went out of stock after your order was placed, we will contact you by phone or e-mail to notify you of the delay. You could submit a refund request or continue with backorders.

We also work hard to be as accurate as possible with the backorder lead time, we cannot be held responsible for manufacturing or shipping delays which are beyond our control and orders cannot be canceled or refunded due to delays that are beyond our control.

By default, your order will ship complete. If you would like to split shipments, you will be responsible for additional shipping fees.

Special Orders

All Special Order Are Final - No Returns or Exchanges.

Please review your order before placing it. We quote the estimated time of arrival as accurately as possible. However, due to uncontrollable circumstances, some orders may be delayed beyond our quote time. We are unable to offer discounts, cancel or refund due to production or shipping delays.

Final Sale/As Is Merchandise

Clearance, Floor Models, and all As-Is merchandise is purchased on an “As Is” and “With All Faults” basis. Please inspect thoroughly before signing the sales receipt. The entire risk as to the quality and performance of the merchandise is with the buyer. Should the merchandise proved defective following purchase, the buyer (not the manufacturer, distributor or retailer) assumes the cost of all necessary servicing or repairs. The merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.

 

Customer Pick Up

Online order pick-ups are available at the warehouse location. Please make an appointment with the pick-up location at least 24 hours prior to pick-up by calling (510) 200-9387 Ext.200 or email to [email protected] You must have your receipt with you. We request that upon pick-up, you carefully examine each piece of merchandise. Customers assume full responsibility for any damage and/or liabilities that result from loading, securing and/or transportation of merchandise.

Warehouse Address: 2265 Davis Ct., Hayward, CA 94545
Phone: (510) 200-9387 Ext.200
Operation Hour: Monday - Friday 9:00 AM - 12:30 AM, 2:00 PM - 4:00 PM

 

Local Delivery

In-Home Delivery service is available for a flat rate of $90 for addresses up to 20 miles away from our store locations. See a map of store locations. With our In-Home Delivery service, the item will be brought inside your home, unpacked, and placed to your room of choice on the first floor or the basement, and the packaging materials will be removed. Assembly service is available with additional cost. If you need the product moved up additional flights, please select in the "flight of stair"option at Checkout. If you need to haul away any old furniture, please contact us. Fees may apply in certain circumstances, which we will notify you before order confirmation.

Our delivery department will call you within 5 business days to schedule your delivery when all your merchandises are ready, or you can call (510) 200-9387 to schedule your delivery.

Please understand that the delivery team will not deliver the merchandise to your home unless an adult is present. Please make sure the merchandise you purchase can get through all passageways in your home including entryway, hallway, staircase, etc. The delivery team will not deliver the merchandise if the merchandise cannot get through the passageway. Please make sure the space/room is empty and ready before the delivery date. The delivery team will not deliver the merchandise if space/room is not empty and ready. The delivery team will not deliver the merchandise to upstairs or downstairs if not requested on the sales order. The delivery team will not move, install, assemble, or fix anything inside your home. The delivery team will not remove old furniture if not requested on the sales order. The delivery team will only install/assemble the merchandise that is requested on the sales order.

 

National delivery

We deliver most of our online orders to anywhere in the contiguous United States. You will receive an email with an estimated shipping fee after you have placed your order. Or, Click here to request a shipping quote from us before placing your order. Standard shipping will include the freight estimate only (deliver to your driveway, curbside, or the parking lot of your complex). Please indicate in your request if you need white-glove delivery and/or assembly service. We try our best to provide you with the lowest possible delivery rate! You might also consider arranging a freight company of your own choice to pick up from our warehouse located in Hayward, CA.

 

Report a Defect

Upon delivery, please carefully examine each piece of furniture and notate any issues prior to the delivery team leaving. You must notify Ana Furniture within 3 days from delivery if you wish to report a defect not seen during the scheduled delivery. For local delivery, if a defect is reported, we will schedule a Service Technician to come to your home to assess the condition of the furniture and correct it if one exists. If the defect cannot be corrected, we will replace it with the same item if one is available. For delivery beyond 20 miles of our locations, please contact customer service for assistance.

 

Return

If you wish to return an item for preference reasons, contact us within 7 days from taking possession of the item to make the necessary arrangements. Returns must be approved by Ana Furniture. A 30% restocking fee will apply; the original delivery fee will not be refunded and a pickup fee equal to the delivery fee will be assessed. Items have to be returned in original condition. No returns will be accepted after 7 days. Upon receiving and inspecting your returned merchandise, authorized refunds will be made in the form of the original payment., which may take up to 14 business days to process.

*Specialty mattresses manufactured with materials including visco-elastic foam, memory foam, and/or latex may not be returned.


Cancellation & Refund

To receive a full refund, please cancel within 6 days of your purchase, or before your shipment is confirmed. Funds will be issued as a store credit (valid for One (1) year from the date of issue) for cancellation after 6 days. Special orders and “AS IS” items may not be canceled. Authorized refunds will be made in the form of the original payment, which may take up to 14 business days to process.

 

Non-Delivery Order

Any paid in full and ready to ship order will be subjected to a storage fee. $10 per day for orders up to $2,000 after 30 days; $15 per day for orders up to $5,000 after 60 days; $20 per day for orders over $5,000 after 60 days. Any order which ready to ship but not paid in full after 60 days will be canceled, except for special order. The deposit will be issued as a store credit minus restocking fee and storage fee.

 

Warranty

Within the manufacturer warranty period, please contact Ana Furniture. To expedite the process, you will be asked to provide photos of the item in question and a detailed explanation of the problem.